FAQ - Rouen Pass

Monuments and museums

• The Joan of Arc Memorial

• Visit the Gros-Horloge

• Jumièges Abbey

Guided tours

• The Little Train (April to October)

• Must-See Tours in 1 or 2 hours (in French or English)

• Impressionism: Rouen as seen by Monet, Pissarro and Co.

• Hire an audio guide to discover the city (available in seven languages: French, English, German, Italian, Spanish, Dutch and Japanese) or the Aître Saint-Maclou (available in French, English, German, Italian, Spanish and Dutch).

• The restored Saint-Ouen abbey church

• Gourmet Rouen

• Cathedral with your senses

• An unusual cathedral

• Vikings, beers and legends

• Immersive visit: Confectioners

Transport
Unlimited access to public transport (metro, bus, TEOR, river shuttle)

Discounts on accommodation

20% off the 2nd night’s stay and -50% off the 3rd night’s stay at the following hotels:
– Alive Hôtel de Québec
– Best Western Plus Hôtel de Dieppe 1880****
– Best Western Plus Hôtel Le Conquérant
– B&B Rouen Centre Rive Gauche Saint-Sever
– B&B Rouen Centre Rive Droite
– Hotel Holiday Inn Express Rouen Centre – Rive Gauche
– Hôtel Littéraire Gustave Flaubert
– Le Clos de la Vaupalière
– Novotel Rouen Sud
– Novotel Suites Rouen Normandie
– Radisson Blu

On our website
From the booking page: visiterouen.com/reserver/rouen-pass
Once you have placed your order, a confirmation e-mail with a ticket attached will be sent to you (please note that this is not an e-ticket, it is only a confirmation of purchase).
Your dematerialised Rouen Pass will be sent to you within a few minutes, in a second e-mail attachment (“Rouen Pass e-ticket(s)”).

If you don’t receive it, check your spam or contact the tourist advisers during opening hours.

At Rouen Tourisme reception
Located esplanade Marcel-Duchamp, open Monday to Saturday, and Sundays from May to September and during school holidays – see opening times

Our offices are closed on public holidays: 1 and 11 November, 25 December and 1 January.

Our holiday advisors can also be contacted by telephone on 02 32 08 32 40.

Activate the Rouen Pass
The Rouen Pass is activated the first time it is used in a partner venue, when you present your QR code (in printed form or directly from the Rouen Pass application) to the guide or receptionist.

The Pass is valid for 24, 48 or 72 hours from first use.

For example, if I use my 24-hour Pass for the first time at 10am on Saturday, it will be valid until 10am on Sunday.

What if I don’t have a smartphone?
You must print out the e-ticket and present it at the entrance to the sites you are visiting.
For each visit booked in advance on our website, you will receive a ticket by e-mail, which you can present to the guide (if you are taking a guided tour) or receptionist on the day.

Please note: a smartphone is still essential for using public transport.

• Example: a day with a Rouen Pass 24 h in summer
  24-hour public transport pass (€5.90), Historial Jeanne d’Arc (€12), 2-hour guided tour of the Must-See sites (€15) and visit to the Gros-Horloge (€7.70).
  For a total of €40.60. With the Rouen Pass at just €25, you can save €15.60 while discovering the essential aspects of the destination.

• Example: a stay with a Rouen Pass 48 h in summer
  48-hour public transport ticket (€11.80)
  Day 1: Historial Jeanne d’Arc (€12), 2-hour guided tour of the Must-See sites (€15) and visit to the Gros-Horloge (€7.70)
  Day 2: visit to the unusual cathedral (€15), Jumièges abbey (€7.50) and the restored Saint-Ouen abbey church (€15).
  For a total of €84. With the Rouen Pass at just €37, you can save €47 and still discover the best of Rouen.

• Example: a stay with a Rouen Pass 72 h in summer
  72-hour public transport ticket (€17.70)
  Day 1: Historial Jeanne d’Arc (€12), 2-hour guided tour of the Must-See sites (€15) and visit to the Gros-Horloge (€7.70)
  Day 2: visit to the unusual cathedral (€15), Jumièges abbey (€7.50) and the restored Saint-Ouen abbey church (€15)
  Day 3: Petit Train (€8), audio guide to the Aître Saint-Maclou (€5) and exhibition at the Musée des Beaux-Arts (€12)
  For a total of €97.20. With the Rouen Pass at just €45, you can save €52.50 while discovering the essential aspects of the destination.

We invite you to consult the prices charged by our partner websites to compare prices and calculate your savings.

A real digital guide, the application lets you find all the activities included in your Pass, opening times and all the practical information you need to organise your stay in Rouen with complete peace of mind.

If you link your Pass to the application, you’ll be able to keep track of your activities more easily, making it easier to use public transport and keeping track of the time remaining on your Pass.

Please note: downloading the application is essential for using public transport.

Download the “Rouen Pass” application free of charge from the Play Store or App Store.

Some activities require prior booking on our website visiterouen.com using the promotional code sent by e-mail.

Click on the offer* you wish to book.
Click on the blue “Book” button, then choose your date and indicate 1 in quantity (Adult rate).
Click on “Add to basket
Enter your promotional code in “Value voucher or promotional code to be used” then click on “Apply”.
The price automatically changes to €0
Click on “Next” then enter the requested information
You will receive a ticket by email. This is to be kept and presented at the time of your guided tour, entrance to the monument, etc.
*Offers ONLY on reservation:

Monuments

• Joan of Arc Memorial

• Jumièges Abbey

• The Sublime House

Experiences

• The “Must-See in 2 hours” guided tour of Rouen in French or English

• The “Must-See in 1 hour” guided tour of Rouen in French or English

• The “Restored Saint-Ouen Abbey” guided tour

• The “Cathedral with your senses” guided tour

• The “Unusual Cathedral” guided tour

• Impressionism, Rouen as seen by Monet and Co” guided tour

• The audioguide to discover Rouen on your own

• The Little Tourist Train

Gourmet experiences

• Rouen gourmet” guided tour and tasting session

• Vikings, beers and legends” evening guided tour and tasting session

• Les Confiseurs, immersion in the laboratory

Yes, make the most of your stay with a wide choice of guided walking tours. With the Pass, you can take part in as many tours as you like.
Just remember to book in advance to guarantee your place!

Access to each site included in your Pass is valid for a single visit.
On the other hand, you have unlimited access to public transport on the Astuce network for as long as your Pass is valid.

Some activities require prior booking due to limited space.

All experiences must be booked on our website visiterouen.com using the promo code sent by e-mail.

EXCEPT :
– The audio tour of the Aître Saint-Maclou: no advance booking possible. The audioguide can be collected on site (subject to availability) – more information
– Tour of the Gros-Horloge: no advance booking required. Just turn up and show your Rouen Pass. We advise you to come during opening hours to avoid waiting – more information
– Immersive visit: The confectioners: only by telephone on 02 32 91 60 75 (subject to availability)

For hotel discounts: contact the hotel you are interested in directly by telephone (no online booking possible).

NB: Audioguides can also be collected directly from the Rouen Tourisme reception desk, without prior reservation (subject to availability).

For each booking made on our website, you will receive a ticket by e-mail, which you will need to show to the guide (if you are taking a guided tour) or receptionist on the day.
Please note: these tickets will not be available directly on the Rouen Pass application. You do not need to print them out; you can present them on your mobile phone.

The Pass does not entitle you to queue-cutting access.

Some sites are not open to the public all year round due to weekly or seasonal closures. We invite you to consult the opening times and days.

You can also find all the opening times of the sites on the Rouen Pass application or on our website visiterouen.com.

• The “Must-See in 2 hours” guided tour of Rouen: every day during school holidays (zones B and C), every Friday and Saturday outside school holidays at 3pm.

• The “Must-See in 1 hour” guided tour of Rouen: weekdays and excluding public holidays from 11 April to 26 June at 4pm.

• Star Attraction Tour 2 h: every Saturday and every day in July and August at 3.30pm

• Star Attraction Tour 1 h: from 20 April to 26 June at 2.30pm

• Impressionism: Rouen as seen by Monet, Pissarro and Co” guided tour: several Sundays a month at 3pm

• The audioguide: every day all year round except 1 and 11 November, 25 December and 1 January and Sundays outside school holidays in all zones.

• Historial Jeanne d’Arc: Tuesday to Sunday all year round

• The Gros-Horloge :
  – High season opening times (1 April to 30 September): open every day except Monday from 10am to 1pm (12pm last admission) and from 2pm to 7pm (6pm last admission).
  – Low season (1 October to 31 March): open every day except Monday from 2pm to 6pm (5pm last admission).

• The audio-guided tour of the Aître Saint-Maclou :
  – September to April Saturday and Sunday 10am-12.45pm | 1.45pm-5.30pm
  – School holidays (zone B): Tuesday to Sunday 10am to 5.30pm*
  – May to August : Tuesday to Sunday 10am-12.45pm | 1.45pm-5.30pm*

• The “Restored Saint-Ouen Abbey” guided tour: several Sundays a month at 3.30pm

• The “Rouen gourmande” guided tour and tastings: several Saturdays a month at 3.30pm

• The “Cathedral with your senses” guided tour: several dates a month at 10am or 3pm

• The “Unusual Cathedral” guided tour: a few dates a month at 10am or 3pm

• Vikings, beers and legends” guided tour and tastings: several Thursdays, Fridays or Fridays a month at 5.30pm

• Jumièges Abbey: Open every day
  – High season: 15 April to 15 September, 9.30am to 6.30pm, last tickets issued at 6pm
  – Low season: 16 September to 14 April, 9.30am to 1pm and 2.30pm to 5.30pm, last tickets issued at 12.30pm and 5pm.
  – Closed on 1 January, 1 May, 1 and 11 November and 25 December.

• Le Petit Train: daily from April to the end of October

You can only use public transport via the Rouen Pass application.
You must validate your ticket each time you use the metro, bus or TEOR. If you fail to do so, you may be fined.

Remember that public transport is free on Saturdays and for people under 18, but you still need to validate your ticket.

From the Rouen Pass application, go to “My Passes”, then click on “Ticket” and scan the QR code (found on all vehicles in the network).

Is the Rouen Pass a personal pass?
No, it can be given away or transferred. However, one Pass is required per person.

My holiday is cancelled: can I get a refund?
No, the Rouen Pass cannot be cancelled or refunded.
However, you can keep it and use it until its expiry date (1 year after purchase), or pass it on to a friend or relative.

Can I be reimbursed if a partner site closes or if I don’t use all the activities on offer?
No, the Rouen Pass cannot be reimbursed in the event of partial use, or in the event of the closure (or exceptional modification of opening times) of a partner site.
In these situations, Rouen Tourisme cannot be held responsible.

I’ve booked one or more visits on www.visiterouen.com but I can’t come on the planned dates. What can I do?
It is possible to cancel your bookings or postpone them to another date (subject to availability).

To make your request, please contact our service:
02.32.08.36.59
[email protected]