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©Rouages, Knowledge Factory|© Pierre-Olivier Deschamps / Agence Vu'

Legal information

Crossed by 3000 years of history, the capital of Normandy is a flamboyant heritage experience. A land of inspiration for many artists, oxygenated by an exceptional natural wealth, Rouen and its Seine Valley has a gastronomy of excellence and keeps from its industrial heritage a temperament of conquest. Welcome to a destination with great potential!

1 – Presentation of the Site

Under Article 6 of Law No. 2004-575 of 21 June 2004 for confidence in the digital economy, it is specified to users of the site (hereinafter the “Site”), the identity of the various parties involved in its realization and monitoring:

ROUEN TOURISME, an association declared and registered under SIREN 781101852
Intra-community VAT: FR35781101852
Registration number in the Register of travel and stay operators: IM076110017

Address: 25, place de la Cathédrale – 76000 Rouen

Hosting / Design / Development and realization: Agence Raccourci
Director of Publication: Delphine Crocq
Editor-in-Chief: Marion Rabiller
Graphic Design: Philippe Apeloig
Photographers: Jean-François Lange / Pierre-Olivier Deschamps / Metropole Rouen Normandie Alan Aubry/ City of Rouen / Bruno Voisin / Singuliers Pluriel / Martin Flaux / Thomas Boivin / David Morganti / Benoit Eliot / David Darrault/ On met les voiles / Blog Cash Pistache / Blog Découvrir Ensemble

2 – General conditions of use of the Site and the services offered

Use of the Site implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, so users of the Site are invited to consult them regularly. This Site is normally accessible to users at any time.

The user agrees from the outset to make personal and non-commercial use of the information contained on the Site. In the event of non-compliance with the provisions of the present, by the user, his civil and/or criminal liability may be incurred.

The Site is published by Rouen Tourism and presents the structure of the Rouen Tourist Office. Its purpose is to provide information concerning all of its programming and its various activities related to the public service delegation of the Metropole Rouen Normandie with a view to promoting tourism in the destination. It also allows the user to order and/or purchase one or more products offered by Rouen Tourisme

3 – Intellectual property

The Site constitutes a work of which Rouen Tourisme is the author within the meaning of Articles L.111-1 et seq. of the Intellectual Property Code. Thus Rouen Tourisme is the exclusive holder or holds the rights of use of all intellectual property rights relating to both the structure and the content of the Site, in particular the texts, images, graphics, logos, icons, sounds, software and this throughout the world.

Despite all the care taken in the realization and updating of information, this website may contain errors for which Rouen Tourism cannot be held responsible.

It is recalled that the photographs on the Site are considered as intellectual works benefiting from protection under copyright. Any unauthorized use of any of the photographs constitutes an act of infringement as provided for in Article L.335-3 of the Intellectual Property Code. The visual identities, images, animated or not, and their formatting appearing on the Site are the property of Rouen Tourisme and are protected as such by the provisions of the Intellectual Property Code.

Any Internet user agrees not to use them and not to allow anyone to use these contents for illegal purposes.

Any representation or reproduction, total or partial, permanent or temporary, on a computer and/or paper medium, and by any process whatsoever (in particular by framing*), of any of the elements of the Site or of the services offered for sale, without the prior and express agreement of Rouen Tourisme is prohibited, and constitutes an act of counterfeiting, which may result in civil and/or penal condemnation. Only paper printing is authorized for the purpose of private copying for the exclusive use of the copyist within the meaning of Article L.122-5 2° of the Intellectual Property Code.

Photography of the works presented is authorized for personal use. Any reproduction, representation, dissemination or sale without right, whether privately or commercially, in any country whatsoever, of the photographs thus made, would constitute an infringement that may incur the civil and criminal liability of its author in accordance with Articles L.331-1, L.335-2 and L.335-4 of the Intellectual Property Code.

* Action of capturing the content of pages of a website to transfer it to one’s own website through a hypertext link, making said content appear as one’s own.

4 – Protection of personal data

The Internet user may be required to enter certain personal data when browsing the Site (and in particular when creating a personal account to place an order online, etc.). The entry of this data is necessary for the processing of the Internet user’s request, by Rouen Tourisme.

Rouen Tourisme, in its capacity as the person responsible for the processing of personal data, undertakes to comply with the provisions of Regulation 2016/679/EU as well as Law n°78-17 of January 6, 1978, as amended, and all other applicable legal provisions relating to the protection of personal data. No personal information will be communicated to third-party companies without the prior and informed consent of the user.

5 – Information on cookies

The Internet user is informed that, during his or her visits to the Site, one or more browser cookies may be installed on his or her terminal with the aim of recording certain information concerning his or her browsing.

Rouen Tourisme undertakes to make its best efforts to ensure the best possible access to, and the security and proper functioning of, the Site.

This being the case, by browsing the Site, the Internet user acknowledges that he/she is aware of the characteristics and limits of the Internet network, in particular its technical performance, the response times for consulting, querying or transferring data and the risks related to the security of communications.

Rouen Tourisme declines all responsibility for any malfunctions that may occur on the Site and lead to a loss of data or unavailability of access to the information produced on it. It cannot guarantee the exhaustiveness and veracity of the information on the Site. In the same way, it cannot guarantee the absence of modification by a third party (intrusion, virus). Except in the case of exclusive serious fault on the part of Rouen Tourisme, its responsibility cannot be engaged for direct and indirect damage linked to the use of the information produced on the Site.

The Internet user is solely responsible for the use he makes of the content of the Site. By accessing the Site, he/she is forbidden in particular to:

– collect in any way whatsoever information about other visitors to the Site, without their express, prior and written consent;

– disrupt or attempt to disrupt the operation of the Site, spread viruses or any other technologies likely to harm Rouen Tourisme and other visitors to the Site, create saturation, flood the server, attempt to probe, scan or test the vulnerability, of a system or network or infringe on security or authentication measures without having received the express, prior and written consent of Rouen Tourisme.

– use robots, spiders or scrapers or any other automatic process to access the Site, for any reason whatsoever.

The elements presented on the Site are subject to modification or deletion without prior notice and are made available to Internet users, without any guarantee of any kind, express or implied. Rouen Tourisme also reserves the right to interrupt, temporarily or permanently, the accessibility of the Site, in particular in order to carry out any operation of correction, maintenance or update.

The presence of hypertext links on the Site – with or without the agreement of Rouen Tourisme – redirecting to websites operated by third parties, does not create a solidarity of responsibility between the latter and the owners of the other sites, as to the content of the sites to which the Internet user is redirected. These links are provided for information purposes only. Rouen Tourism has no control over these websites and declines all responsibility for access, content or use of these sites, as well as any damage that may result from consulting the information contained therein, the decision to activate these hyperlinks being the exclusive responsibility of the Internet user.

No deep link may be created to the Site without the express, prior and written agreement of Rouen Tourisme

6 – Applicable law and judicial jurisdiction

All of the information disseminated on the Site and the use made of it are subject exclusively to French law. Any possible dispute arising from or related to the use of the Site shall be brought before the competent courts of Rouen for merchants (as defined by the Commercial Code). Outside of this case, the French courts will have jurisdiction in application of the provisions of the Code of Civil Procedure.

7 – Miscellaneous provisions

If any of the stipulations of the present Legal Notice were declared null and void or inapplicable in application of a law, regulation or following a court decision that has become definitive, it would be deemed unwritten and the other stipulations would remain in force.

Caution: Despite all the care taken in the realization and updating of information, this website may contain errors for which Rouen Tourism can not be held responsible



Declaration to the CNIL established


The fact that Rouen Tourisme does not avail itself, at one time or another, of one of the stipulations of the Legal Notices cannot be interpreted as a waiver of its right to avail itself of it.